• Measure success through strong quality outcomes, reduced risk, and the organisation’s ability to scale without compromising trust or accuracy. • Own the quality strategy and governance for your area, setting direction, success measures. • Provide strong leadership, ensuring clear ownership, strong performance, and effective collaboration within the team. • Work closely with senior stakeholders to translate quality needs into clear decisions and improvements, aligning standards, tooling, and ways of working so quality remains a core enabler of both customer satisfaction and product excellence. • Build and evolve quality operations that supports accurate, reliable, and scalable identity verification. • Guide quality strategy and governance across products and operations by providing data-driven insight and recommendations. • Translate quality needs into clear priorities, decisions, and requirements. • Work closely with Product, Go To Market, Operations, and other stakeholders to manage quality impact and risk. • Use data and quality insights to identify trends, reduce risk, and drive continuous improvement. • Ensure processes and tooling keep pace with growing complexity and scale. • Communicate clearly with senior stakeholders and partners, managing expectations and aligning on priorities. • Lead and support a quality operations team to deliver strong outcomes and sustainable performance.