• Costumer Engagement Specialist are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. • The position is responsible for resolving high level consumers issues in a fast-paced environment. • Support the Care Services staff by answering questions and providing coaching and feedback • Review consumer inquiries/feedback using database tools and documented best practices to provide improved consumer service and/or to capture and report data to internal/external users. • Apply technical and professional job knowledge to evaluate consumer concerns and accurately route requests for other support activities • Manage specialized consumer support activities via websites • Demonstrate excellent verbal and written communication • Display dependability by being punctual and maintain an acceptable level of attendance