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SonderMind

We know therapy works. That's why we’re redesigning mental healthcare to make it easier to find and access therapy.

Provider Success Account Manager

Account ManagerSalesFull TimeRemoteJuniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

27 days ago

Salary

$57.5K / year

Seniority

Junior

1 yr expEnglish

Job Description

• Work directly with Providers post-sale to ensure successful completion of all onboarding, activation, and practice growth activities, such as: • Monitor and facilitate successful provider training • Coordinate with Credentialing Task Force regarding provider credentialing • Establish Provider profile (flag any missing components to the provider) • Enable the provider and ensure they are able to accept new client matches • Coach provider to their first session and beyond • Support clinicians to help drive incremental revenue • Motivate clinicians to add in their own clients • Maintain less than 10% Provider Churn in Onboarding • Support daily provider activities to clear roadblocks and ensure successful session growth per provider, ultimately leading to a speedy completion of Onboarding and long-term growth • Coordinate cross-functionally with our Account Executive team (Provider Recruitment), Credentialing Task Force, and Customer Support to ensure an optimal provider journey is experienced

Job Requirements

  • 1 - 3 years in a SaaS Sales and Account Management support function
  • Self-starter, takes initiative, and adapts to changing demands
  • Bring a positive attitude and energy to work every day
  • Superior attention to detail and time management skills
  • Excellent verbal and written communication skills
  • Superior problem-solving skills to guide our providers who may be experiencing organizational or technical issues
  • You know your way around the Google suite
  • Experience with a CRM software (Salesforce preferred)
  • Familiar with employee onboarding processes (training, payroll, etc.)

Benefits

  • A generous PTO policy, with a minimum of three weeks off per year
  • A holiday schedule that follows standard U.S. holidays
  • Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
  • Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
  • Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
  • Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
  • 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
  • Join teammates from across the country at our annual company gathering
  • Company shutdown between Christmas and New Year’s
  • Supplemental life insurance, pet insurance, commuter benefits, and more

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