• Collaborate with Partner Relationship Manager to support the daily operations including issues, projects, and opportunities for the Third Party Administrator partners. • Lead audits and reconciliation efforts for both internal and external partners. • Ability to create ad hoc queries and reports to support issue resolution and partner needs. • Maintain platform configurations necessary for ongoing operations. • Communicate project status, escalating issues to leadership when appropriate. • Drive changes to improve workflow efficiency. • Participate in process and workflow documentation. • Serve as a mentor for new team members and a trainer for new processes. • Collaborate and provide support for member support and customer success teams. • Collaborate cross-functionally on system enhancements for workflow automation. • Become the subject matter expert for plan design configuration details. • Understand and facilitate account structure, eligibility, and accumulator requirements. • Validate system configurations for accuracy by monitoring inbound files from external partners. • Monitor ongoing Engineering operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, and reporting. • Support new partner integrations and client implementations. • Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise. • Interface with technical resources of partners to surface issues and tracking outstanding work requests.