• Track and triage bugs and technical issues across all systems that providers rely on to deliver care, in partnership with technical teams, provider operations and clinical programs • Support new product/program implementations by drafting user guides, communications plans and supporting training efforts, as neededBe a team player, supporting systems changes that improve efficiency for providers and internal teams – strengthening cross-functional collaboration across the organization • We are deeply invested in building a diverse operations team to best support our diverse provider team and client populations.