For 39 years, DSI has provided enhanced value that delivers results for our clients and partners.
Senior Director – Systems Operations
Location
United States
Posted
24 days ago
Salary
Not specified
Job Description
Job Requirements
- 10+ years of experience in enterprise systems, IT operations, or technology management
- 5+ years of leadership experience overseeing enterprise platforms and technical teams
- Strong expertise in contact center technologies and CRM or support systems
- Experience with system architecture, integration, and performance optimization
- Demonstrated ability to manage vendors and negotiate service agreements
- Strong communication skills with the ability to influence cross-functional stakeholders
- Bachelor’s degree in Information Systems, Business, or related field
- Preferred Qualifications **
- Experience with AI-driven coaching or analytics platforms
- Background supporting Sales Operations, Customer Support, or Training functions
- Experience leading large-scale system implementations or enterprise integrations
- Advanced certifications such as ITIL, PMP, or relevant platform credentials
Benefits
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
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