• Be the primary point of contact and build long-term relationships with customers. • Liaise between the customer and internal teams. • Assist customers through email, phone, online presentations, screen-share and in person meetings. • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. • Ensure the timely and successful delivery of our services according to customer needs and objectives. • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account/project metrics. • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations. • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis with the goal of being awarded all clients new solar projects. • Responsible for working with the Electrical, Site Maintenance and Project Analytics teams to onboard and integrate new clients and properly manage existing project. • Perform other duties as needed.