• Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility • Serve as a friendly and accessible resource, fostering deep connections with members during every interaction • Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees • Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them • Collaborate with key internal departments and external clients to ensure members receive continued access to care • Establish and maintain relationships with community partners • Act as a liaison with state AHCCCS and local county and state agencies