Bounce

Luggage storage and package acceptance in local shops - 8,000 locations worldwide! usebounce.com

Senior Enterprise Account Manager

Account ManagerSalesFull TimeRemoteTeam 11-50H1B SponsorCompany SiteLinkedIn

Location

New York

Posted

25 days ago

Salary

Not specified

Bachelor Degree7 yrs expEnglish

Job Description

• Own and manage a portfolio of financial services customers, serving as the primary point of contact across the partnership lifecycle. • Build trusted relationships with executive, operational, and product stakeholders at banks, lenders, and fintech partners. • Drive retention and revenue growth by identifying expansion opportunities, supporting renewals, and partnering on commercial negotiations. • Translate customer feedback into actionable insights for Product & Designs teams to help shape future platform capabilities. • Partner cross-functionally to deliver solutions that meet client needs. • Lead regular business reviews with customers, aligning on performance, outcomes, and long-term partnership strategy. • Help design and refine scalable account management processes as Bounce continues to grow.

Job Requirements

  • 7-10 years of experience in account management, customer success, or relationship management within fintech, financial services, SaaS, or enterprise technology
  • Experience managing complex client relationships with banks, lenders, fintechs, or other regulated financial institutions, with a strong understanding of how these organizations operate
  • A consultative partner who can build credibility quickly, understand customer priorities, and translate needs into actionable solutions
  • Demonstrated ability to retain and grow accounts through renewals, upsells, and strategic expansion opportunities while maintaining a high level of customer satisfaction
  • A builder mindset with a strong sense of ownership and bias for action - comfortable helping design processes, playbooks, and best practices as the organization scales
  • Strong cross-functional collaborator who works effectively to solve customer challenges
  • Highly organized, proactive, and motivated by solving problems end-to-end in fast-paced, evolving startup environments
  • Interest in financial services, compliance-driven environments, and emerging AI-powered technology platforms
  • Proactive problem-solver who has a track record of delivering value and active solutions to partners.
  • Deep curiosity about the intersection of finance and technology, and a passion for helping clients modernize legacy processes through innovation.

Benefits

  • Competitive salary range
  • Comprehensive benefits package
  • 401K + 5% Match
  • Competitive PTO plan
  • Collaborative and innovative hybrid working environment
  • Opportunity to grow in your career with a growing company

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