• Interact frequently with attorneys, legal professionals, and power users to generate clear customer requirements. • Anticipate customer needs, especially around legal drafting workflows, and translate them into prioritized product opportunities. • Understand how Create+ impacts customer satisfaction across drafting, review, and delivery workflows. • Monitor legal industry trends, drafting practices, and evolving expectations around AI‑assisted writing. • Aim to exceed customer expectations while balancing product viability and long‑term strategic goals. • Gather insights from multiple sources—including user research, usage analytics, feedback channels, and market data—to guide product decisions. • Make trade‑off decisions across competing priorities while maintaining alignment with Create+ strategy. • Formulate and evaluate hypotheses using quantitative methods, including A/B testing of drafting and workflow features. • Identify opportunities for product improvement through deep analysis of usage, adoption, and customer behavior. • Independently manage day‑to‑day product issues and propose data‑informed solutions. • Support go‑to‑market planning by clearly communicating customer needs and delivery timelines. • Collaborate with Marketing, Sales, and Customer Success on launch plans and messaging for AI‑enabled drafting features. • Provide product expertise for customer questions about function, pricing, packaging, and value. • Solve customer needs through features that improve drafting efficiency, document quality, and workflow continuity.