• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs). • Develop comprehensive business cases and market feasibility analyses. • Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges. • Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems. • Design, deliver, and maintain training programs for client users. • Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs). • Collaborate with the product management team to drive innovation and deliver transformative product features. • Develop high-impact product marketing collaterals, including white papers and presentations. • Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.