• Customers are the lifeblood of our company and we’re looking for an experienced, results-driven Sr. Customer Success Manager to engage, retain, and enable our customers to fully utilize our platform. • The mission of the Sr. Customer Success Team at Schoox is to ensure that customers achieve their own goals and recognize value from their investment. • As a Sr. CSM, your primary super-power will be listening. • You will actively listen and engage with assigned customers in order to develop deep and strong relationships that allow you to understand and address evolving customer needs. • You will build and execute joint success plans with your customers; collaborate to explore new and creative ways to maximize usage of their platform; and use your analytical skills to measure and track customer growth. • You must love learning and you must love software! • Vital to this role is the ability and desire to develop and maintain strong Schoox product expertise and enthusiasm. • Sr. CSMs use a suite of tools to monitor, analyze, and predict customer engagement and loyalty. • You will interface with other departments within Schoox to relay customers’ levels of engagement, provide product feedback, provide experience feedback, and identify opportunities for improvement. • Your ability to problem-solve, identify patterns, and skillfully interface with various stakeholders at all levels will allow you to detect any early signals of at-risk customers. • Through the use of Customer Success-related platforms and data, you will follow playbooks and established processes, adding your personal touch to address issues, and provide an optimal path for escalation. • In a nutshell, you will be the consultant for the best ways to utilize an amazing product! • You will become a trusted advisor for customers - and they, in turn will rely upon you to guide them in achieving their own personal, professional, and corporate goals.