Givebacks

Givebacks is the powerful, all-in-one payments solution trusted by school districts, schools, and nonprofits.

Customer Success Manager – Schools

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2018Company SiteLinkedIn

Location

United States

Posted

24 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Serve as the primary point of contact for schools during onboarding and launch • Monitor early-stage adoption and intervene proactively to drive usage within the first 90 days • Maintain ongoing relationships to ensure operational stability post-launch • Track and monitor product usage trends at the school level • Ensure schools achieve agreed-upon activation and usage metrics within 90 days of post-onboarding • Identify adoption gaps and execute plans to increase engagement • Reinforce best practices that increase long-term product utilization • Identify opportunities to expand module adoption within existing school accounts • Identify and cultivate connectors into School Support Organizations (SSOs) • Communicate areas of interest and expansion potential to the District CSM • Build trusted relationships with school leaders and administrators • Proactively address concerns and remove barriers to success • Gather feedback to strengthen engagement and product alignment • Deliver effective training to ensure school teams are confident using purchased modules • Triage inbound school requests to the appropriate resolution channel (support ticket, chat, documentation, or 1:1 session) • Reduce unnecessary 1:1 sessions by promoting use of training materials and structured resources • Deliver overall training and support efficiency without compromising experience

Job Requirements

  • Experience in Customer Success, Account Management, or Customer-facing roles
  • Strong relationship-building and stakeholder management skills
  • Strong communication skills (written and verbal)
  • Ability to manage multiple school relationships simultaneously
  • Data-driven mindset with ability to monitor usage metrics and drive action
  • Comfort collaborating cross-functionally, particularly with District CSMs and Support teams
  • Nice to Have: Experience working with K–12 schools or education technology platforms
  • Nice to Have: Experience supporting multi-module SaaS products
  • Nice to Have: Familiarity with schools and school support organizations (PTAs, PTOs, Booster Clubs)

Benefits

  • Unlimited Paid Time Off
  • Flextime Options
  • Remote Work Options
  • Paid Holidays
  • Employee Stock Options
  • Paid Parental and Family Medical Leave
  • Full Employee Medical, Dental, and Vision Coverage
  • Flexible Spending Account
  • 401(k) Plan

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