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Financial Aid Service Specialist
Location
Florida
Posted
26 days ago
Salary
Not specified
Job Description
Job Requirements
- You have a strong background in financial aid administration, including Title IV awarding, packaging, certifying, disbursing, and performing return calculations.
- You have served as a lead advisor or in a similar role at a trade school, technical school, college, or university, with experience packaging and managing student financial aid.
- You are skilled at interpreting and applying federal and state regulations, guiding institutional staff through complex questions, and managing cases from inquiry to resolution with clear documentation and follow-through.
- You bring proven customer service experience, ideally from a call center, help desk, or high-volume support environment.
- You have a deep understanding of federal and state financial aid regulations, including NSLDS reporting, eligibility determination, verification processes, and Title IV disbursement requirements.
- Familiarity with Fame Freedom, Freedom FinAid, Advantage, and Advantage FinAid applications is preferred.
- You stay current with regulatory changes and can interpret new guidance to inform client decisions and ensure compliance.
Benefits
- Stability. You want to join a long-standing, profitable, and growing organization that values excellence, integrity, and lasting relationships.
- Professional growth. Many of the senior leaders at FAME began in this role.
- Purpose. You want to be part of a mission-driven organization where your expertise helps schools remain compliant, efficient, and focused on student success by ensuring that financial aid processes run smoothly, comply with regulations, and enable access to education for students.
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CitizensAs one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
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