Your Platform to Perform

Customer Education Manager

ManagerManagerFull TimeRemoteTeam 1,001-5,000Since 2017H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

23 days ago

Salary

$125K - $150K / year

5 yrs expEnglish

Job Description

• Define the 12–18 month Customer Education roadmap aligned to Jellyfish product launches, AI capabilities, and key customer personas • Design persona- and use-case-based journeys that can be lightly tailored by account/segment • Own the full lifecycle for priority programs and assets (discovery → outline → build → launch → iterate) • Partner with Product and PMM on launches and roadmap to decide which features and workflows need formal education support • Define and track core education KPIs and use data and feedback to decide what to improve, retire, or double down on • Own the education tool stack (LMS, authoring/video tools, in‑app guidance) and lightweight processes for course creation and updates

Job Requirements

5–8+ years in Customer Education, Instructional Design, Product Education, or a similar B2B SaaS role, including program ownership, not just content production.
Demonstrated ability to be both a strategic owner and hands-on builder in a lean, team-of-one environment.
Strong instructional design and storytelling skills for technical and analytics-heavy topics (engineering workflows, metrics, AI features).
Experience designing for multiple formats: self-paced courses, webinars, workshops, in‑app guidance, and CSM-led enablement.
Comfort working cross-functionally with Product, CS, Support, and Marketing, and ability to synthesize stakeholder input into focused, learner-centered programs.
A data- and outcome-oriented mindset; you care less about content volume and more about what changes for customers and CSMs.