Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1957H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 3 moreAll locations: Alabama, Montana, Oklahoma, Utah

Posted

24 days ago

Salary

$11 / hour

High SchoolEnglish

Job Description

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary • Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client • Attempt to collect on all balances using excellent negotiation skills • Document all account handling activity concisely and accurately on the client systems • Educate potential on identity documents and next steps • Educate customers on account status and payment options • Additional duties as assigned by the client or Management

Job Requirements

  • Must be 18 years of age or older
  • High School Diploma or equivalent required
  • Call Center or Collections experience preferred and basic knowledge of data entry
  • Excellent communication, ability to communicate clearly and effectively, both orally and in writing
  • Deal with difficult interactions with customers
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Superb attendance, so you can be there when our customers need us
  • Internet Speed of at least 10 MBPS download and 5 MBPS upload Speed Test results required - test yours now by clicking here: www.speedtest.net
  • Dedicated workspace free from distractions

Benefits

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts

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