• Ensure that all members receive timely care management across the continuum • Perform telephonic member outreach and/or face-to-face encounter utilizing key motivational interviewing skills • Perform departmental assessments and evaluate member holistically • Develop a member-specific plan of care and implement care manager interventions • Complete documentation according to departmental policy and regulatory standards • Provide targeted health education and communication with key providers • Collaborate with member/caregiver and care team • Maintain professional growth and development through self-directed learning