• Serve as the technical lead for the Preclinical Polaris, supporting daily operation and optimizing workflows for the reliable production of hyperpolarized doses • Diagnose and resolve complex mechanical and software issues to ensure continuous system availability • Perform Tier 1 system maintenance and repairs, acting as the subject matter expert and collaborating with Engineering when required • Support system demonstrations in collaboration with Product Management • Develop and maintain SOPs for NMR analysis and quality control • Support validation activities and analyze system performance to ensure long-term stability and reproducibility • Ensure field activities comply with applicable regulations, safety standards, and quality requirements • Develop and deliver user training and documentation for the Preclinical Polaris • Lead technical onboarding for researchers and clinical staff, enabling effective system use in daily practice • Support Site Acceptance Testing (SAT) to ensure systems meet performance expectations at installation • Act as the voice of the field for R&D, Engineering, and Product Management • Support the evaluation and validation of new hardware and software features