• Under general supervision, receives, responds to, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner. • Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities. • Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales. • Consistently demonstrates positive service attitude to members by accurately and courteously explaining policies and procedures. • Handle, resolve, and process all membership enquiries through first call resolution. • Sell new memberships, upgrades whenever possible to increase base growth. • Act as contact for membership sales through direct mailings and marketing promotions. • Assist members through consultation, giving verbal and written email information including directions, attractions, hotels, State parks, weather conditions, road closures, member information, discounts, and rewards program. • Complete Triptik requests; assist in auto vacation planning, etc.