• Oversee and deliver annual and multi-year revenue targets across all external call center partners • Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives • Provide executive oversight of all existing external call center partnerships • Build and maintain a robust pipeline of new partner relationships • Negotiate and oversee complex commercial agreements • Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness • Drive continuous improvement initiatives to enhance sales effectiveness • Partner closely with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training • Lead, mentor, and develop a high-performing team responsible for partner management, strategy, growth and execution