CGS (Computer Generated Solutions)

40 Years of Solving Customers' Most Complex Problems.

Customer Sales Representative

Account ExecutiveSalesFull TimeRemoteTeam 5,001-10,000Since 1984H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

31 days ago

Salary

$14 / hour

High SchoolEnglish

Job Description

• Respond to inbound customer inquiries via phone, email, or chat, regarding program related questions. • Conduct outbound contacts via phone, email, or chat. • Engage with clients in a friendly and professional manner while actively listening to their concerns. • Offer support and solutions to customers in accordance with the company's policies and call guidelines. • Use provided training to provide accurate and detailed information to our valued customers, ensuring clarity and understanding. • Document all customer interactions and inquiries in the designated service management (CRM) system. • Identify opportunities for process improvements and contribute to the enhancement of customer service procedures and policies. • Continuously engage in training and development activities to expand knowledge of client programs, services, and policies. • Continually look for and suggest process improvements that will benefit our customers. • Other duties as requested.

Job Requirements

  • High school diploma or GED required.
  • Proven experience in a customer service or contact center environment.
  • Strong verbal and written communication skills with exceptional listening and comprehension abilities.
  • Ability to effectively communicate with customers in a clear and concise manner.
  • Excellent problem-solving and decision-making skills, with the ability to think quickly and offer appropriate solutions.
  • Ability to handle customer complaints and difficult situations with empathy and professionalism.
  • Proficient computer skills and experience with customer relationship management (CRM) systems or similar tools.
  • Strong attention to detail and organizational skills to ensure accurate documentation of customer interactions.
  • Ability to handle multiple tasks simultaneously and meet performance targets and deadlines.

Benefits

  • We provide Medical, Dental and Vision

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