• Collaborate with internal content strategists, writers and stakeholders across Servicing, Originations and Corporate Communications to ensure the highest standards of quality and timely delivery for communication pieces across multiple platforms. • Oversee the production and management of digital content, analyzing website usage and email data to continuously increase engagement, drive recapture and identify improvement opportunities. • Manage schedules, coordinating teams (such as writers, designers, and videographers), ensuring brand consistency, and troubleshooting production issues to deliver high-quality content on time and within budget. • Consult with stakeholders on personalization strategies, software capabilities and limitations, and increase engagement rates and minimize unsubscribes or reputational impact. • Manage an email and communications team that reviews, publishes and tests content across a variety of channels to meet objectives and maximize effectiveness. • Monitor project progress, risks and issues, report on key metrics and use initiative and judgment to address projects that are going off track and escalate to senior leadership team as appropriate. • Build and foster cross functional collaborative relationships with stakeholders to drive connection and deliver initiatives on time.