• Prepare and file payroll and sales tax returns in compliance with local, state, and federal regulations • Accurately remit tax payments on behalf of customers within filing deadlines • Respond to customer inquiries via the ticketing system, email, or phone with professionalism and clarity • Communicate with tax authorities to resolve account issues, pursue penalty abatements, and clarity discrepancies in filings or payments • Amend previously filed returns as needed, ensuring appropriate documentation and compliance • Maintain thorough and up-to-date documentation of all filings, communications, decisions, and resolution steps to ensure transparency and continuity across internal teams • Collaborate cross-functionally with Customer Success, Account Management, Technical Support, and Onboarding teams to deliver aligned customer communication and resolution • Monitor assigned accounts to proactively identify and escalate potential tax compliance risks or filing delays • Support process improvement by contributing feedback on reoccurring issues, inefficiencies, or customer education gaps