• Partner with Sales and Product to engage prospective clients in adjacent legal practice areas (e.g., transaction management, regulatory, employment etc.) or within central innovation teams. • Work side-by-side with the Product to align configurations with product direction and inform roadmap trade-offs. • Lead discovery sessions and design tailored solution approaches based on client needs. • Own and deliver high-impact platform demos that align with both functional workflows and business drivers. • Lead initial implementations for new practice areas – define success criteria with customers, configuring workflows, managing rollout, and ensuring early value realization. • Act as the connective tissue between client teams, Product, and CS during early-stage deployments. • Troubleshoot and resolve complex software, infrastructure, database, and API-related issues in collaboration with Product, Development, QA, and DevOps teams. • Engage proactively with enterprise clients to understand their workflows and deliver tailored technical solutions that optimize efficiency and value. • Act as a subject matter expert (SME) on our products, offering strategic guidance to both internal teams and key clients. • Document and escalate bugs, feature requests, and usability feedback clearly and accurately to appropriate internal teams. • Development, maintain and enhance internal documentation, including knowledge bases, troubleshooting guides, and best practices. • Identify opportunities for client training, professional services, and product adoption initiatives, and assist in delivering training sessions or product demonstrations as needed. • Identify patterns across client use cases to inform reusable configurations, best practices, and templates. • Collaborate with Product, CS, and Engineering to package repeatable deployment playbooks. • Help codify early lessons into scalable internal assets for future hires and partner enablement. • Serve as a domain expert internally - educating teams on new legal workflows and client needs. • Partner with marketing and product marketing to support content, messaging, and thought leadership efforts as we expand. • Capture detailed client feedback and collaborate with Product Management to influence product improvements and feature development.