Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: • Act as the primary EDI contact for suppliers, external customers, and internal business units• Act as the initial contact for any issues from our Customers/Suppliers technical groups.• Understand the project requirements from customers, suppliers, and internal business departments and be able to communicate them to the rest of the team.• Resolve transaction processing issues and follow department reporting and communication procedures.• Complete project functional requirements for EDI projects.• Write Test cases and perform project testing.• Be an escalation point to resolve issues from suppliers, external customers and internal customers.• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.• Conducts data gathering and analysis to understand business strategy requirements.• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.• Provides input from a business and IT perspective.• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.• Analyzes customer's operations to understand their strengths and weaknesses to determine opportunities for improvements.• Assists in the business process redesign and documentation as needed for new technology.• May provide factual content to feasibility study for standard development projects and enhancements.• May provide assistance in business case development (i.e., research, data collection).• May develop user test cases and system integration testing and validates test results during testing.• May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.• May ensure test strategies involve appropriate integration and process components.• Investigates problems and develops recommendations for resolution.• Identifies need for technical assistance to help in problem resolution.• Keeps customers informed of problems, issues, and resolutions.• Analyzes performance metrics to ensure customer satisfaction.• Manages customers' expectations.• Ensures IT solutions meet customers' needs.• May meet regularly with team to gather work statuses.• May discuss work progress and obstacles.• Provides advice, guidance, encouragement and constructive feedback.• Ensures work, information, ideas, and technology flow freely across teams.• May generate appropriate communication, process and educational plans for mitigating the disruption of change.• May identify and remove obstacles to change.• Coaches and transfers knowledge to less experienced team members. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Bachelor's degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience. Typically requires 5-7 years of relevant technical or business work experience. Requires experience/in-depth knowledge of business operations and systems requirements processes. Working knowledge of IIBA principles and practices MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Minimum 5 years relevant technical or business work experience. Ability to work collaboratively within a team / group setting. Excellent verbal and written communication skills. Strong problem solving and analytical skills. Experience with IBM Sterling B2Bi, Axway B2BI, Lightwell (Eliassen) and Jira is preferred. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation