• Own and maintain the roadmap for cross-domain customer experience initiatives, defining short-term and longer-term priorities based on customer needs, business goals, and market conditions. • Ensure that experiences for defined customer roles remain consistent and cohesive as they move across Repair, Parts, Financials, and other domains. • Draft investment charters, product requirements documents (PRDs), and strategic briefs that guide execution across multiple teams. • Contribute to defining and tracking key performance indicators (KPIs) relevant to your product domain and associated business outcomes. • Leverage customer feedback, operational insights, usage data, and performance metrics to guide prioritization and feature development. • Manage tradeoffs between competing priorities and clearly communicate rationale to stakeholders. • Participate in and support primary customer research initiatives to understand user pain points, workflows, and emerging needs. • Conduct competitive and market analysis to ensure your domain remains relevant and differentiated. • Regularly engage with customers and stakeholders, translating technical concepts into accessible explanations when needed. • Serve as a bridge between technical teams and business stakeholders, ensuring alignment across departments. • Work collaboratively with Product Owners to align backlog execution with broader strategic intent. • Partner with Engineering to ensure business requirements are clearly translated into actionable technical specifications. • Navigate ambiguity and manage stakeholder expectations effectively, especially in high-pressure situations. • Champion customer needs while ensuring alignment with business objectives, revenue drivers, and retention strategies.