Shared Services Contact Center Specialist – Part Time
Call Center RepresentativeCall Center RepresentativePart TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
26 days ago
Salary
Not specified
Seniority
Mid Level
High School2 yrs expEnglish
Job Description
• Handle inbound calls, chats, emails, and faxes from healthcare providers
• Document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up
• Guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal
• Use empathy, critical thinking, and attention to detail to ensure providers get the answers they need
Job Requirements
- High school diploma or equivalent (required)
- 2+ years of experience in a healthcare contact center or customer service role
- Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
- Strong verbal and written communication skills
- Ability to navigate multiple systems and databases accurately
- Excellent organization, time management, and follow-through skills
- Independent problem-solving and decision-making ability
Benefits
- Flexible working hours
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