• Actively partner with the Sales team, leading technical discovery meetings to deeply understand the customer's contact center, CRM, and telephony environments and key business challenges. • Design and deliver highly compelling, customized product demonstrations and workshops that map our platform features directly to the prospect's needs and ROI objectives. • Design end-to-end technical architectures, generate high-quality technical documentation for proposals (RFPs/RFIs), and own the execution and success of all technical Proof-of-Concepts (POCs). • Serve as the technical expert during the sales cycle, addressing integration, security, and infrastructure questions from technical and non-technical stakeholders (up to the C-suite). • Capture structured feedback from prospects and competitive intelligence, translating it into actionable insights for the Product and Engineering teams to influence the roadmap. • Contribute to the creation of sales enablement materials, technical white papers, and best practice guides to help scale the pre-sales function.