WEX

Simplifying the business of running a business.

Customer Service Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1983H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

26 days ago

Salary

$16 - $19 / hour

High SchoolEnglish

Job Description

• Answer inbound calls from drivers, merchants, and fleet managers • Assist customers with billing questions, payments, and invoices • Resolve customer issues in a timely manner • Deliver quality customer service with each interaction • Troubleshoot and assist customers with online inquiries • Perform account maintenance while ensuring proper security measures are met • Identify accepting locations for customers to use product • Process authorizations for merchants when appropriate • Document accounts as needed • Maintain compliance with policies • Consistently meet or exceed individual Key Performance Indicators (KPIs)

Job Requirements

  • High School Diploma/GED
  • Proficiency with computers is required
  • Access to high-speed internet via ethernet cable is required
  • Previous exposure managing a steady flow of incoming calls
  • Strong customer service and/or call center background is preferred

Benefits

  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement

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