• Manage and support suite of medical network products available to Cigna Healthcare clients and customers. • Responsible for management of existing medical network products and expert support for sales and operational readiness. • Work closely with matrix partners across the enterprise—including Sales, Contracting, Marketing, Pricing/Finance, Operations, Analytics, Go-to-Market, Compliance and Legal, and external partners when appropriate. • Provide high-level support to clients, internal teams, and other partners by resolving product issues, analyzing trends, and continuous improvement initiatives. • Govern holistic network solution suite maintenance, including sales support, sales readiness, marketing, RFPs, training, reporting, and management of resource libraries on KnowledgeXchange. • Triage product issues and coordinate with appropriate stakeholders to identify and implement solutions. • Demonstrate strong analytical skills with the ability to define KPIs, track product performance, and assess ROI. • Partner closely with Sales to support product positioning, demos, collateral development, and training. • Support go-to-market strategies, including messaging, value propositions, and segmentation. • Translate product capabilities into sales-friendly language and customer-facing materials. • Gather customer and market feedback from Sales teams and convert it into actionable product improvements. • Align product features and roadmaps with marketing strategies to drive adoption and engagement. • Collaborate with Marketing to bring insights from local markets into the management of marketing assets to effectively showcase solution benefits. • Develop and maintain comprehensive documentation, FAQs, and training materials for internal and external use; proactively identify gaps in existing content. • Drive collaboration across matrixed teams, ensuring clear communication, stakeholder alignment, and successful execution of key product initiatives. • Support new product and network launches.