• Work independently to research, define, plan, and implement new EMR technology projects following the guidance and prioritization of the VP, IT Applications • Ensure EMR and integrated applications align with business requirements and systems goals, meet end-user needs, and identify and solve systems problems • Manage EMR application product updates, feature customization and improvement, maintenance, support (service desk tickets), troubleshooting, and customer service • Lead configuration, planning, and execution of WelbeHealth’s EMR and related applications needs for new market entry (launch) • Collaborate with the Training team to ensure new technologies, changes, and updates are included in training materials and curricula • Perform workflow assessments, design workflows to match business requirements, provide additional training and demos, and provide remote support on core technologies when needed • Evaluate existing EMR and EMR-related technologies used in operations and identify opportunities for increasing value creation and developing process improvement plans accordingly