Echo360
The most holistic solution for video-based learning engagement, authoring and assessments.
Technical Support Engineer
Location
Ohio
Posted
37 days ago
Salary
$60K - $75K / year
Bachelor Degree2 yrs expEnglishSQL
Job Description
• Investigate, analyze, and resolve complex technical issues across Echosystem modules and third-party integrations
• Act as a trusted technical advisor to customers
• Solve problems and collaborate with the Customer Success team
• Identify root causes and document repeatable solutions
• Communicate insights to Product and Engineering teams for improvements
• Participate in 24/7 support coverage under a Follow the Sun model
• Provide backup coverage during high-priority events
Job Requirements
- Bachelor’s degree or equivalent professional experience
- 2+ years in technical support, support engineering, or IT role (SaaS or EdTech preferred)
- Familiarity with video platforms, streaming technology, and LMS systems (Canvas, Blackboard, Moodle, D2L, etc.)
- Understanding of networking concepts, browser dev tools, APIs, and log analysis
- Strong written and verbal communication skills
- Proficiency with tools like Zendesk, Salesforce, Jira, Confluence, and remote diagnostic tools
- Comfortable working in a fast-paced, distributed team environment
- Bonus: Familiarity with APIs, SSO/SAML, SCORM/LTI, basic SQL or scripting knowledge.
Benefits
- medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- unlimited PTO policy
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