Quality Virtual Support II
Location
West Virginia
Posted
23 days ago
Salary
$5 / year
Bachelor Degree9 yrs expEnglishCccMitchell Estimating
Job Description
Service Center
CSCS WV
Essential Job Duties
Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
Communicate findings to service advisors for training and compliance improvement purposes
Identify areas for GP% improvement through report analysis and estimate review
Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
Report and track findings for management
Comply with all Caliber safety rules, policy guidelines and company standards
Other duties as assigned
Skill/Requirements
Job Requirements
- High school diploma or GED
- Minimum
- 5
- years related experience
- Must be able to understand the needs of the carrier and the customer.
- Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
- Detailed knowledge of CCC/Mitchell estimating & “P-Page” logic
- Excellent verbal & written communication skills
- Must be at least 18 years of age
- Multi-tasking; adapts easily to fast-paced environment
- Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
- Must be able to sit for long periods of time
- Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
- Must be eligible to work in the U.S. with no restrictions.
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