Engineering the flow of healthcare.
Director, Patient Success – Contact Center Operations
Location
United States
Posted
39 days ago
Salary
$170K - $180K / year
Job Description
Job Requirements
- 10+ years of experience in customer service, contact center, or operations leadership, with at least 5 years in a senior leadership role.
- Proven experience leading large-scale, multi-channel customer service or call center operations, preferably in healthcare or health tech.
- Prior experience developing a BPO strategy and overseeing vendor management for a customer service center.
- High level of accountability, attention to detail, and commitment to delivering results.
- Experience driving change management initiatives and leading teams through growth and transformation.
- Excellent analytical, communication, and stakeholder management skills, with the ability to influence at the executive level.
Benefits
- Competitive salaries and quarterly incentives
- Medical, dental, and vision insurance
- Teladoc (virtual primary care)
- Competitive PTO
- 401K and 401K match
- National and local discounts powered by TriNet
- Onboarding stipend for remote equipment and home office setup
- Paid Parental Leave
- Charitable Donation Match program
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