• Provide remote and onsite support for hardware issues in retail stores, including POS systems, printers, scanners, network devices, and other peripherals • Assist with store openings, relocations, and closures, ensuring proper installation or removal of network & hardware • Troubleshoot, diagnose, and resolve hardware and connectivity issues promptly • Perform remote analysis, diagnosis and resolution of technology issues • Coordinate hardware replacements, upgrades, and maintenance schedules across all stores • Collaborate with store managers and staff to understand and address their technology needs • Develop and document standard operating procedures for hardware setups and maintenance • Train store staff on hardware usage, troubleshooting basics, and IT best practices • Work with third-party vendors as needed for warranty repairs or specialized support • Provide feedback and recommendations for hardware improvements, efficiency enhancements and cost-effective solutions • Maintain accurate records of hardware inventory, repairs, and replacements