• Manage a portfolio of existing, 'live' customers on the SmarterDx platform • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives • Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes • Lead hand-offs from Sales to CS, through implementation and go-live • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals • Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements • Surface customer success stories, and help build a list of reference customers • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch