• Owns and manages the product backlog, including prioritization, refinement, and alignment to business goals and dependencies. • Drives product roadmap planning and execution in partnership with Product Management and cross-functional stakeholders. • Leads delivery from intake through production, release, including requirements definition, dependency management, testing, and launch readiness. • Balances customer experience, regulatory requirements, technical constraints, and operational readiness in prioritization and delivery decisions. • Leads implementation and enhancement of third-party platforms (e.g., digital account opening, servicing, and operational systems) from discovery through post-launch support. • Experience leveraging UI/UX principles to guide platform design, enhance usability, and deliver user-centered digital solutions. • Works with engineering and technical partners to define requirements that account for security, scalability, reliability, and operational readiness. • Leads delivery of platform enhancements and integrations, including APIs, data flows, and workflow automation across internal systems and third-party vendors. • Acts as the product owner for assigned vendor platforms, leading working sessions with vendor business and technical teams to design, configure, and deliver solutions. • Accountable for vendor delivery against agreed-upon scope, timelines, and service expectations, escalating risks and tradeoffs as needed. • Translates business needs into clear implementation plans and owns QA and UAT planning, defect triage, and release readiness across internal teams and vendors. • Owns platforms supporting digital account opening and customer servicing tools (e.g., onboarding systems, Zendesk, communication platforms, and similar vendor solutions). • Reviews vendor documentation, release notes, and planned enhancements to assess impact and identify opportunities. • Utilizes work-management tools (e.g., Monday.com or similar) to track progress, manage dependencies, and provide delivery visibility. • Supports product launches through documentation, training materials, demos, and internal enablement. • Monitors product performance, operational metrics, and user feedback to inform enhancements and continuous improvement. • Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. • Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. • Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. • Positively represents the Bank through ethical conduct and community involvement. • Demonstrates an understanding of and commitment to EEO policies. • Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. • Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. • Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. • The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. • Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs.