Serving as a Lifeline Between Caregivers, Patients and Their Families. Pioneering Healthcare, Technology & AI Innovation

Technical Desk Analyst I, Tier 1

AnalystAnalystFull TimeRemoteTeam 201-500H1B No SponsorCompany Site LinkedIn

Location

Arizona + 2 more

Posted

23 days ago

Salary

$14 - $16 / hour

High SchoolEnglishVo IP

Job Description

• Provide first-level technical support for hardware and software problems, (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.). • Support multiple clients • Identify and document customer issues clearly and accurately • Escalate unresolved tickets to appropriate internal teams as needed • Accurately assign ticket urgency and impact following ITIL best practices • Assist clinicians—including doctors, nurses, and therapists—with EHR usability • Deliver outstanding customer service through clear communication, patience, and empathy

Job Requirements

High School diploma or GED (or equivalent experience)
Must have hard wired connection to router.
Previous experience in a customer service or technical support role
Basic knowledge of PC operations and desktop applications
Strong verbal and written communication skills
Ability to multitask and problem-solve in a fast-paced environment
Openness to feedback and eagerness to learn
Adaptability and self-motivation in a remote work setting
Preferred but not required: CompTIA A+ certification
Experience working in Electronic Health Record (EHR) systems
Familiarity with medical terminology

Benefits

Mission-Driven Work: Support healthcare teams and improve patient lives through technology
Career Growth: We invest in your development and pay for technical certifications
Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO
Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees
Leadership Access: Share your ideas directly with leadership, including the CEO
Supportive Environment: Be part of a team that values transparency, communication, and collaboration