• Respond rapidly to all inbound MQLs (demo requests, content downloads, form fills, etc.) • Qualify inbound leads for ICP alignment, workload fit, storage scale, environment, and project timing • Schedule and confirm qualified meetings for Commercial Account Executives • Document qualification notes clearly within CRM to ensure strong AE handoffs • Serve as primary responder for website live chat inquiries • Engage prospects in real time to understand use case and urgency • Convert chat conversations into qualified meetings • Escalate deeper technical questions to Sales Engineering when appropriate • Follow up on leads generated from paid media campaigns • Prioritize high-intent digital responses • Provide feedback to marketing on lead quality and trends • Support pre-event meeting recruitment and post-event follow-up • Schedule commercial meetings tied to webinars, field events, and conferences • Track event-driven pipeline outcomes • Assign inbound leads to the appropriate Commercial Account Executive based on territory and segmentation • Ensure accurate routing and clean handoffs with complete context • Maintain SLA adherence for inbound follow-up • Maintain strong CRM hygiene and data accuracy • Track qualification outcomes (meeting held, disqualified, recycled, etc.) • Provide insights on inbound conversion trends