American Red Cross logo
American Red Cross

We prevent and alleviate human suffering in the face of emergencies.

Call Center Agent, Tier I – Part-Time – Temporary

Call Center RepresentativeCall Center RepresentativePart TimeRemoteJuniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

New Jersey + 1 moreAll locations: New Jersey, North Carolina

Posted

28 days ago

Salary

$15 - $19 / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

• Answer inbound call and email inquiries regarding training classes, billing, certifications, and processes • Perform account maintenance on learner and instructor accounts • Manage customer inquiries and ensure follow-through to resolution • Achieve production targets for call-handling metrics and quality

Job Requirements

  • High School or equivalent required
  • 1 year of customer service, sales, or call center experience preferred
  • Excellent customer service and problem-solving skills required
  • Effective verbal and written communication skills
  • Proficiency in using computer applications in a fast-paced work from home environment

Benefits

  • Competitive compensation and benefits
  • Generous compensation
  • Respectful community environment

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