• Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services • Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations • Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades • Diagnose, troubleshoot, and resolve platform and identity service issues • Support developer application deployments utilizing platform and SSO services • Own production application release deployments and provide support for development and test deployments as required • Implement and maintain automated platform and infrastructure deployments using existing automation pipelines • Contribute to continuous service improvement through automation and process enhancements • Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles • Participate in incident, problem, and change management activities in accordance with ITIL practices • Administer Okta users, groups, roles, policies, and access controls • Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0 • Support MFA and adaptive authentication policies • Work closely with application and middleware teams to onboard and maintain integrations • Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs