• Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals • Consults with client on planning, execution and analysis of tailored engagement strategies and tactics • Develops and executes against path to achieving/exceeding revenue targets as related to member engagement • Completes client discovery and expectation setting around engagement activities • Leads client engagement initiatives • Partners with clients to develop and execute onsite and virtual events to increase engagement • Partners with Marketing to design events and experiences that drive account activations and users • Responsible for supporting new account implementation • Manages a cadence of proactively scheduled client interactions • Leverages internal data sources to draft client facing materials • Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests • Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts • Provides support across the Account Management team to manage internal projects and revenue reporting • Performs other duties as assigned