Resident Home logo
Resident Home

Resident Home is a leading provider of everyday home products through its collection of brands that have unparalleled standards of value, style, and quality. Th

CRM Specialist

Customer Success ManagerCustomer SuccessFull TimeRemoteMid LevelCompany Site

Location

United States

Posted

42 days ago

Salary

$32 - $38 / hour

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

• Build and schedule email campaigns across multiple brands by following and/or creating calendars, briefs, and related documentation • Support execution of promotional and seasonal campaigns tied to key business moments • Write and/or edit email copy as needed, including subject lines, preheaders, and body copy updates, while adhering to brand voice and guidelines • Partner with the creative team to request and coordinate assets required for campaigns • Own end-to-end QA to ensure accuracy across copy, links, images, targeting, personalization, send timing, and related requirements • Maintain strong campaign organization, including naming conventions, documentation, and calendar updates • Monitor sends and proactively flag issues or risks • Support basic segmentation setup and other email-adjacent needs as required, including setting up promotional codes for campaigns • Support reporting on email performance by using established Looker dashboards to pull requested data and summarize campaign results

Job Requirements

  • 2–4 years of experience in CRM, email, or lifecycle marketing
  • Hands-on experience executing email campaigns within an ESP
  • Strong attention to detail and a proven ability to QA campaigns thoroughly
  • Comfort working from detailed and/or directional calendars and campaign briefs
  • Strong organizational and time-management skills
  • Clear written communication skills and the ability to manage multiple priorities
  • Experience with Klaviyo (preferred) or a similar ESP
  • Exposure to SMS marketing or interest in expanding into SMS execution
  • Experience working across multiple brands or lines of business
  • Experience in e-commerce or DTC marketing environments

Benefits

  • Remote-first workplace (since 2016!)
  • Competitive pay
  • Annual bonus potential
  • Health, Vision & Dental Insurance
  • HSA company contributions
  • 401K with company match component
  • Generous PTO.
  • Wellness benefits
  • Online learning resources & trainings
  • WFH office and cell phone/internet stipend
  • A FREE MATTRESS plus an awesome Friends and Family discount!

Related Job Pages

More Customer Success Manager Jobs

Zendesk logo

Customer Success Manager

Zendesk

The intelligent heart of customer experience.

Customer Success Manager42 days ago
Full TimeRemoteTeam 5,001-10,000Since 2007H1B Sponsor

Customer Success Manager leveraging AI technologies at Zendesk

New Jersey + 2 moreAll locations: New Jersey, New York, North Carolina
$118K - $178K / year
A Place for Mom logo

Vice President, Home Care Customer Success

A Place for Mom

Enabling families to make the best senior living decisions for their loved ones

Customer Success Manager43 days ago
Full TimeRemoteTeam 501-1,000Since 2000

Vice President of Customer Success for A Place for Mom's Home Care division

Texas
$140K - $190K / year

Enterprise Customer Success Manager

SentiLink

SentiLink is a leading provider of identity verification and prevention solutions dedicated to helping financial institutions combat fraud and protect consumers

Customer Success Manager43 days ago
Full TimeRemote

Enterprise Customer Success Manager at SentiLink driving account relations in financial services

Apollo
United States
$130K - $160K / year
Rasa logo

Senior CSM

Rasa

Rasa is the leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly low-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa runs in production everywhere from startups to Fortune 500s, and provides the data privacy, security, and scalability needed by enterprises of every size. Rasa is privately held, with funding from Accel, Andreessen Horowitz, and Basis Set Ventures. Rasa is an equal-opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

Customer Success Manager43 days ago
Full TimeRemoteTeam 51-200Since 2016H1B Sponsor

Senior Customer Success Manager ensuring adoption and retention of Rasa's AI technology

United States