• Collaborate closely with Enterprise Customer Success Managers to develop key skills. • Drive the successful implementation, deployment and adoption of Suki with major health system clients. • Develop and maintain strong relationships with key client stakeholders. • Provide At The Elbow training for end users and engage with practice managers and IT support teams. • Ensure strategic and tactical alignment, and manage on-time delivery across assigned functional areas. • Identify and drive the resolution of risks and issues, developing creative solutions. • Present periodic performance reviews to clients and engage on opportunities to expand usage and value. • Analyze customer metrics, craft high-impact client presentations, and drive rapid progress against goals. • Improve existing processes and develop new approaches for high levels of client and user satisfaction.