• Leads, mentors, and develops revenue operations, growth operations, and customer operations teams, fostering a high-performing, accountable, and collaborative culture • Drives alignment of commercial operations processes, systems, data and reporting to help the commercial organization operate with less friction and create scalability • Oversees operational functions that support customer onboarding, adoption, retention, and expansion to ensure consistency and high customer satisfaction • Deploys commercial operations advancements through effective training, communication, tracking, and reinforcement across the Commercial and cross-functional stakeholders • Develops and optimizes key commercial reporting and dashboards that provide actionable insights into pipeline health, revenue performance, customer outcomes, and operational efficiency • Builds strong, collaborative relationships across matrixed teams to ensure alignment and effective execution of commercial operations initiatives • Applies data, stakeholder insights, and financial acumen to continuously improve commercial operations and overall commercial effectiveness • Supports strategic planning and execution of commercial initiatives in alignment with company objectives • Drives disciplined planning, clear communication, and consistent execution across all commercial operations activities and holds team members accountable • Delivers executive-ready content and participates in executive-level forums