Farmers Insurance

Diverse innovators, creators, & strategists with a passion for giving back to the community & helping customers in need

Customer Care Representative – FSO

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1928H1B SponsorCompany SiteLinkedIn

Location

Florida + 20 moreAll locations: Florida, Idaho, Iowa, Kansas, Louisiana, Montana, Nebraska, North Dakota, Ohio, Oklahoma, Oregon, Mississippi, Missouri, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, West Virginia, Wyoming

Posted

19 days ago

Salary

$22 - $23 / hour

High School1 yr expEnglish

Job Description

• Deliver exceptional customer service while proactively seeking solutions • Communicate with customers and agents via multiple channels (phone, chats, emails) • Receive and respond to inquiries related to insurance matters • Interact with customers to resolve moderately complex issues regarding policy provisions and conditions • Document customer interactions and outcomes thoroughly in system

Job Requirements

  • High School Diploma or equivalent required
  • Minimum of 1-3 years customer service experience
  • 1 year of experience in call center environment or related field preferred
  • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
  • Experience with Microsoft Office suite of tools preferred

Benefits

  • 401(K) Plan
  • Generous PTO
  • Tuition Reimbursement
  • Paid Training
  • Annual performance-based bonus up to 10%

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