• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs). • Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts. • Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience. • Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support. • Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles). • Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.