• Serve as the primary client services contact that works to coordinate with client contacts and our CX & Strategy team members, as well as between both those groups and other internal Zeta Global service divisions (creative, technology, operations etc.) • Developing deep and enduring client partnerships with high client satisfaction ratings • Developing deep and enduring intra-team partnerships with high teammate satisfaction ratings • Monitoring and maintaining high quality services, technology, and strategic plans • Responsible for monthly billing duties and revenue allocation reporting • Presenting to both internal resources, teammates, and client on a variety of initiatives and informational categories • Leading all weekly and recurring scheduled client facing status calls and preparation for the same • Coordination of team-wide meetings both in person and via phone • Strong focus on Strategic initiatives, both optimizing existing ones and launching/developing new ones in conjunction with the CX and Strategy SME team members • Maximizing existing and generating new revenue streams from client budgets in conjunction with the Vice President of Client Services for the team