• Overseeing strategy, management, and retention for a complex, high-revenue client portfolio. • Align account strategies with client goals, business needs, and desired outcomes. • Driving client satisfaction, adoption, engagement, and business outcomes. • Building and leading teams focused on strategic client/broker relationship management. • Managing multiple client relationships and large-scale projects. • Negotiating complex contracts with external partners and clients. • Developing and building meaningful relationships across internal teams and stakeholders. • Advocating to ensure business readiness and client success. • Conducting Quarterly and Annual Client Business Reviews.