Healthcare Business Administrator

AdministrationAdministrationFull TimeRemoteTeam 10,001+Since 1954H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

24 days ago

Salary

$55.8K - $65.6K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Research and respond to inquiries related to the Affordable Care Act (ACA) • Analyze inquiries and determine appropriate response, conduct thorough research of complex policy and programmatic requirements, and craft written responses using plain language • Document precise and diligent notes for every case • Navigate the inquiry response system and database to research relevant data points • Monitor an individual dashboard to identify areas for improvement and implement feedback • Identify inquiry trends and propose new language or edit existing language in the knowledgebase • Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed • Collaborate with cross-functional teams to document inquiry responses for ongoing regulatory changes • Review other team member’s inquiry responses for quality and accuracy and provide feedback • Participate in client meetings and document notes in a clear and concise manner.

Job Requirements

  • Bachelor’s degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience
  • 2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues
  • Advanced experience conducting research of complex policy and/or programmatic requirements
  • Excellent writing and verbal customer service skills
  • Experience using plain language to craft written responses
  • Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook)
  • Relevant experience triaging, routing, and resolving inquiries
  • Candidate must be able to obtain Public Trust clearance.
  • Candidate must have lived in the United States at least three (3) out of the last five (5) years.

Benefits

  • 401K with company match
  • Professional growth opportunities including paid education and certifications
  • Variety of medical plan options
  • Health Savings Accounts
  • Dental plan options
  • Vision plan
  • Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
  • 15 days of paid leave per calendar year
  • 10 paid holidays per year
  • GDIT Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
  • Short and long-term disability benefits
  • Life insurance
  • Accidental death and dismemberment insurance
  • Personal accident insurance
  • Critical illness insurance
  • Business travel and accident insurance

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